FAQs
Need Help?
We're here to help!
If you have any questions or need quick support, feel free to reach out to us directly on WhatsApp. Our team is ready to assist you with anything from order inquiries to product guidance.
Refunds & Returns:
Please allow 6–12 business days after we receive your returned item for your refund to be processed. We appreciate your patience while we ensure everything is handled smoothly.
Shipping & Delivery
1. How long does delivery take across Pakistan?
We deliver within 3–5 working days nationwide.
2. Do you offer international shipping?
Yes, international delivery is available. Charges and delivery time vary by location.
3. Is delivery free across Pakistan?
Yes! We offer free shipping all over Pakistan.
4. How can I track my order?
Once your order is shipped, we’ll send you a tracking link via SMS or WhatsApp.
Wax Product Information
1. Is Halawa Wax suitable for sensitive skin?
Yes, our wax is made from natural ingredients and is gentle on sensitive skin.
2. Can I use the wax on all body parts?
Absolutely! It's safe for arms, legs, underarms, and even facial areas.
3. Does it remove short hair effectively?
Yes, our wax can remove even short and fine hair with ease.
4. How long do the results last?
You can enjoy smooth skin for up to 3–4 weeks, depending on your hair growth.
Usage & Application
1. How do I use Halawa Wax at home?
Simply warm it slightly, apply in the direction of hair growth, and pull against it using a strip.
2. Do I need to heat the wax?
Slight warming helps in smooth application, but no microwave or wax heater is necessary.
3. Is it messy to use?
Not at all. Our wax is easy to clean and non-sticky after use.
4. Can beginners use this wax easily?
Yes, it’s made to be user-friendly, even for first-time users.
Orders & Returns
1. What is your return policy?
We accept returns within 07 days for unused and unopened products.
2. How do I request a return?
Contact us via WhatsApp with your order details, and we’ll guide you through it.
3. Will I get a full refund?
Yes, excluding any delivery charges if applied.
4. I entered the wrong address. What can I do?
Message us on WhatsApp immediately after placing the order so we can help correct it.
